Terms of Sale

Order Acceptance

Feasibility reviews, consultations, estimates, and quotations are invitations to purchase and are not binding acceptances by OALLO.

An order is accepted only when OALLO sends written confirmation that the design specifications are final, required payments have been received, and OALLO accepts the project for production.

OALLO may decline, cancel, or refuse an order if the project is not feasible, materials are unavailable, payment cannot be verified, fraud risk is detected, pricing or product information contains an error, or the order cannot reasonably be fulfilled.

Estimates and Quotes

Initial estimates are not final quotes. A Feasibility Review may provide an estimated price range based on limited information.

Final pricing may change based on final design, metal weight, stone selection, labor, production complexity, supplier pricing, market price changes, taxes, shipping, insurance, and customer-requested changes.

Final Design Approval

Before production begins, you must approve in writing the final design specifications, including metal type, stone category, major dimensions, ring size or measurements, engraving details if any, quoted price, estimated completion window, and required payment schedule.

Changes requested after final approval may require a revised quote, additional fees, and a new timeline.

Jewelry Descriptions, Stones, and Materials

OALLO will make reasonable efforts to accurately describe metals, stones, lab-grown diamonds, natural diamonds, colored gemstones, cultured pearls, treatments, approximate carat weights, dimensions, and certifications where applicable.

Natural stones may vary in color, clarity, inclusions, cut, tone, and appearance. Carat weights, dimensions, and measurements may be approximate unless expressly stated as exact.

If laboratory-grown diamonds or laboratory-grown gemstones are used, OALLO will identify them as laboratory-grown, laboratory-created, or equivalent wording. If simulated or imitation stones are used, OALLO will identify them as simulated, imitation, or equivalent wording.

If OALLO knows that a gemstone treatment materially affects value, permanence, or care requirements, OALLO will disclose that information where applicable.

If a specific certification, origin, treatment disclosure, stone grade, metal purity, or documentation is important to you, you must request and confirm it before purchase or production.

Product Images and Appearance

Product photos, renderings, sketches, and design references are for visual guidance. Actual jewelry may vary due to lighting, screen settings, stone variation, handmade finishing, production method, metal tone, and natural material differences.

Custom jewelry is created to follow the approved design direction, but OALLO cannot guarantee exact replication of a reference image, sketch, or digital rendering.

Sales Tax, Duties, and Fees

Applicable sales tax, use tax, duties, import fees, customs charges, or similar charges may be added where required by law.

OALLO is responsible for collecting sales tax where required. Customers are responsible for any taxes, duties, import fees, customs charges, brokerage fees, or other charges not collected at checkout or invoice.

Payment

Payment terms will be provided before purchase or production. OALLO may require a design deposit, production deposit, partial payment, full payment before production, or final balance before shipment.

Orders may be delayed or canceled if payment is not received by the required deadline.

Estimated Timelines

Any production or delivery date provided by OALLO is an estimate only unless OALLO expressly states in writing that a date is guaranteed.

Typical custom production may take approximately 4–6 weeks after final design approval, but timelines may vary based on complexity, revisions, sourcing, production capacity, holidays, shipping, supplier delays, or events outside OALLO’s control.

If OALLO cannot ship within a promised or guaranteed timeframe, OALLO will contact you with a revised estimated shipping date and, where required by law, obtain your consent to the delay or provide the option to cancel and receive a refund for unshipped merchandise.

Shipping and Delivery

OALLO will ship using a carrier and service level selected in its discretion based on order value and destination.

OALLO may require signature confirmation, adult signature, insured shipping, hold for pickup, identity or address verification, or shipment to a physical address only.

OALLO may refuse shipment to P.O. boxes, freight forwarders, hotels, temporary addresses, or other addresses it considers insecure.

Unless otherwise stated in writing, OALLO will insure shipments for their declared value while in transit. After an order has shipped, OALLO may be unable to reroute or change the delivery address.

You must inspect the package promptly upon delivery and notify OALLO within 48 hours if the package appears tampered with, damaged, incomplete, or missing.

Risk of Loss

Risk of loss transfers to you upon documented delivery to the shipping address you provided, including delivery confirmed by carrier scan or signature, except where prohibited by law.

If shipping insurance applies, customers must cooperate with claim documentation and carrier or insurer requirements.

International Orders

For launch, OALLO will accept U.S. orders only. International orders may be added later after tax, customs, shipping, and insurance setup are reviewed.

Reference Images and Original Design

Reference images, links, screenshots, sketches, and uploads are used for inspiration, feasibility review, and communication only.

OALLO does not reproduce protected third-party designs, trademarks, copyrighted works, trade dress, or brand-identifiable designs.

You represent that you have the right to provide any materials you submit and that your submissions do not violate the rights of any third party. OALLO may decline projects that appear to require copying another designer’s or brand’s protected work.

Customer Materials

For launch, OALLO will not accept customer-provided stones, heirlooms, or materials as a standard service.

If OALLO later agrees in writing to work with customer-provided stones, metal, heirloom jewelry, or other materials, separate written terms may apply.

Customer-supplied materials may involve elevated risk, including chipping, cracking, porosity, breakage, metal fatigue, hidden treatments, unknown origin, undisclosed damage, instability, or loss not visible on intake.

Unless otherwise agreed in writing, OALLO’s liability for customer-supplied materials is limited to the lesser of the amount you paid OALLO for the relevant service or the documented declared value accepted in writing by OALLO before work begins.

Repairs, Warranty, and Normal Wear

Fine jewelry is delicate and requires proper care. Normal wear and tear is not a defect.

Unless OALLO provides a separate written warranty, scratches, dents, bent or stretched metal, stretched chains, worn prongs, loose stones caused by wear or impact, stone chips or cracks caused by impact, damage from chemical exposure, improper cleaning, improper storage, misuse, third-party repair, resizing, or alteration are not covered.

Repairs, resizing, stone tightening, cleaning, inspection, or maintenance may require additional fees, shipping costs, insurance, and production time.

Care Responsibility

Customers are responsible for properly wearing, storing, cleaning, and maintaining jewelry. Certain stones, settings, and designs may require special care.

Limitation of Liability

To the maximum extent permitted by law, OALLO will not be liable for indirect, incidental, consequential, special, emotional, punitive, or similar damages, including lost profits, emotional distress, loss of opportunity, or loss of sentimental value.

OALLO’s total liability arising from any order or service will not exceed the amount actually paid to OALLO for the specific product or service giving rise to the claim, except in cases of fraud, gross negligence, willful misconduct, or liability that cannot be limited under applicable law.

Force Majeure

OALLO is not responsible for delays or failure caused by events outside its reasonable control, including supplier delays, shipping carrier issues, customs delays, natural disasters, labor disruptions, power outages, system failures, illness, emergencies, war, civil unrest, government action, or other unexpected events.

Changes to Terms

OALLO may update these Terms of Sale from time to time. The version posted at the time of order will generally apply to that order unless otherwise required by law.