OALLO Terms
Shipping Policy
This policy explains how OALLO handles shipping, production timing, delivery, package inspection, insurance, and delivery-related issues.
1. Overview
OALLO ships fine jewelry, custom jewelry, made-to-order jewelry, and selected ready-to-wear jewelry according to the shipping method, timeline, and requirements provided at checkout, invoice, proposal, or written communication.
Because jewelry may involve custom production, sourcing, sizing, quality control, insurance, and secure delivery requirements, shipping timelines may vary by order type.
2. U.S. Orders Only at Launch
OALLO currently accepts U.S. orders only for launch. International orders may be added later after tax, customs, shipping, insurance, and compliance setup are reviewed.
OALLO may refuse, cancel, or refund orders that require shipment outside the United States unless OALLO has expressly agreed to the shipment in writing.
3. Processing Time vs. Production Time
Processing time means the time needed to review, prepare, package, and arrange shipment after an item is ready to ship.
Production time means the time needed to create, source, size, modify, finish, inspect, or prepare a custom or made-to-order piece before it is ready to ship.
Processing time and production time are separate. A custom piece may require production time before shipping processing begins.
4. Ready-to-Wear Fulfillment
Ready-to-wear items that are in stock and do not require sizing, modification, personalization, or special handling will generally be prepared for shipment within the timeframe stated at checkout, invoice, or written confirmation.
If no specific shipment timeframe is stated, OALLO will make reasonable efforts to ship within a commercially reasonable timeframe after payment is confirmed and the order passes any required verification.
5. Custom and Made-to-Order Timelines
Custom and made-to-order jewelry timelines begin only after final design approval, required payments are received, required terms are accepted, and OALLO confirms the order for production.
Typical custom production may take approximately 4 to 6 weeks after final approval, but timelines may vary based on design complexity, material sourcing, stone availability, production partner timing, customer approvals, revisions, holidays, shipping, quality control, and other factors.
Any timeline provided before final approval is an estimate only unless OALLO expressly states in writing that the date is guaranteed.
6. Shipping Methods and Carriers
OALLO will select the shipping carrier and service level in its discretion based on order value, destination, insurance availability, delivery security, and order requirements.
OALLO may use carriers such as UPS, FedEx, USPS, insured jewelry shipping services, courier services, or other shipping providers depending on the order.
Carrier selection may change without notice if OALLO determines that a different method is more secure or appropriate for the shipment.
7. Signature, Insurance, and Security Requirements
OALLO may require signature confirmation, adult signature, insured shipping, identity verification, address verification, hold for pickup, or other security steps for jewelry shipments.
OALLO may refuse shipment to P.O. boxes, freight forwarders, hotels, temporary addresses, unsupported destinations, or any address OALLO considers insecure or unsuitable for fine jewelry delivery.
Unless otherwise stated in writing, OALLO will insure shipments for their declared value while in transit.
8. Address Accuracy
Customers are responsible for providing a complete, accurate, and secure shipping address.
OALLO is not responsible for delays, failed delivery, returned packages, loss, theft, or additional costs caused by incorrect, incomplete, outdated, or unsafe shipping information provided by the customer.
After an order has shipped, OALLO may be unable to reroute, hold, redirect, or change the delivery address.
9. Shipping Charges
Shipping charges, insurance charges, handling charges, rush fees, duties, taxes, and similar costs may be added to the order where applicable.
Shipping charges are generally non-refundable unless OALLO shipped the wrong item, the item arrived damaged or defective, or a refund is otherwise required by law.
10. Tracking and Delivery
When available, OALLO will provide shipment tracking information after the order ships.
Delivery dates shown by carriers are estimates and may change due to carrier delays, weather, security checks, holidays, operational issues, or events outside OALLO’s control.
Customers are responsible for monitoring tracking updates and being available for any required signature or pickup requirement.
11. Package Inspection
You must inspect your package promptly upon delivery. If the package appears tampered with, damaged, opened, incomplete, incorrect, or suspicious, contact OALLO within 48 hours of delivery at hello@oallo.com.
Please include your order number, photos of the exterior packaging, photos of the interior packaging, photos or video of the item, and a clear description of the issue.
Please keep all packaging materials, labels, inserts, boxes, mailers, and documents until the issue is resolved. These materials may be required for carrier or insurance claims.
12. Damaged, Incorrect, or Missing Items
If your item arrives damaged, incorrect, or missing from the package, contact OALLO within 48 hours of delivery.
Do not discard packaging and do not send the item back until OALLO provides written instructions.
Depending on the situation, OALLO may arrange inspection, repair, correction, replacement, store credit, refund, carrier claim, or insurance claim.
13. Lost, Stolen, or Misdelivered Packages
If tracking shows that a package was delivered but you cannot locate it, contact OALLO promptly and also check with household members, neighbors, building management, mailrooms, front desk staff, and the carrier.
OALLO may assist with a carrier or insurance claim where available, but OALLO is not responsible for packages lost, stolen, misdelivered, or damaged after documented delivery to the shipping address provided by the customer, except where prohibited by law.
If shipping insurance applies, customers must cooperate with claim documentation, packaging retention, carrier investigation, insurer requirements, declarations, and any requested follow-up.
14. Risk of Loss
Risk of loss transfers to the customer upon documented delivery to the shipping address provided by the customer, including delivery confirmed by carrier scan, signature, adult signature, or hold-for-pickup release, except where prohibited by law.
If an order is returned to OALLO because of failed delivery, incorrect address, refusal, missed pickup, or inability to complete delivery, the customer may be responsible for additional shipping, insurance, handling, storage, or reshipment costs.
15. Carrier Delays
OALLO is not responsible for delays caused by shipping carriers, weather, natural disasters, holidays, security issues, labor disruptions, address issues, customer unavailability, incorrect delivery information, or events outside OALLO’s control.
OALLO will make reasonable efforts to assist with carrier issues where appropriate, but carrier delays do not automatically make an order eligible for refund, cancellation, or discount.
16. Shipment Delays and Cancellation Rights
OALLO will make reasonable efforts to provide realistic shipping and production estimates. If a promised shipment timeframe cannot be met, OALLO will make reasonable efforts to notify you, provide a revised estimated shipment date when available, and offer any cancellation or refund rights required by applicable law.
If OALLO determines that an order cannot be fulfilled or cannot be shipped within a reasonable timeframe, OALLO may cancel the order and issue any refund required under the applicable order terms and law.
17. Return Shipping
Do not return any item without written return authorization from OALLO.
Approved returns must follow OALLO’s written shipping instructions. Jewelry returns may require tracking, insurance, signature, specific packaging, and approved carrier service.
Unauthorized returns, uninsured returns, returns sent to the wrong address, or returns sent without required tracking or insurance may be refused or returned to the customer.
Return eligibility is governed by OALLO’s Returns & Cancellations Policy.
18. Relationship to Other Terms
This Shipping Policy should be read together with OALLO’s Terms of Sale, Returns & Cancellations Policy, Design Deposit Terms, Privacy Policy, and any written proposal, invoice, checkout page, or project communication provided by OALLO.
If there is a conflict between this general policy and a written custom project proposal accepted by the customer, the project-specific written terms may control to the extent permitted by law.
19. Updates to This Policy
OALLO may update this Shipping Policy from time to time. The policy in effect at the time of purchase will generally apply to that purchase unless otherwise required by law or agreed in writing.
20. Contact
Questions about shipping, tracking, delivery, package inspection, damaged packages, or shipment issues may be sent to hello@oallo.com.